Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: When you book our services, request a quote, or contact us, we may collect personal information such as your name, address, phone number, email address, and payment details.

• Service Information: We may collect details about your move, such as the origin and destination addresses, the items being moved, and any special instructions or requirements.

• Usage Data: We may collect information about how you interact with our website, including your IP address, browser type, pages visited, and the time and date of your visit.

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2. How We Use Your Information

The information we collect is used to provide, maintain, and improve our services. Specifically, we use your information for the following purposes:

• Service Delivery: To process your bookings, provide moving services, and communicate with you about your move.

• Customer Support: To respond to your inquiries, provide customer service, and resolve any issues that may arise.

• Payment Processing: To process payments for our services and manage billing information.

• Marketing and Communication: To send you promotional materials, updates, and other information related to our services. You may opt-out of receiving marketing communications at any time.

• Improvement of Services: To analyze how our services are used and to enhance the quality and functionality of our offerings.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

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3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, and customer support partners. These providers are required to protect your information and use it only for the purposes of providing services on our behalf.

• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

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4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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5. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. Once your information is no longer needed, we securely delete or anonymize it.

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6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

• Deletion: You may request the deletion of your personal information, subject to certain legal and contractual restrictions.

• Objection: You may object to the processing of your personal information for certain purposes, such as direct marketing.

• Withdraw Consent: If you have provided consent for the processing of your personal information, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

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7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files that are placed on your device when you visit our website. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

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8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

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9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will be posted on this page with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

A-ONE Relocations & Removals
kamil.malik@aonerelo.com

arif.malik@aonerelo.com

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By using our services or visiting our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Thank you for trusting A-ONE Relocations & Removals with your personal information. We are committed to protecting your privacy and ensuring the security of your data.